Shipping &Refund Policy

Shipping

Thank you for shopping at Zhupuk International. We offer worldwide shipping to bring our exquisite products right to your doorstep. Please review the following shipping guidelines:

• Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.
• Shipping Time: Shipping times vary depending on your location and the shipping method selected during checkout. Estimated delivery times will be provided upon order confirmation.
• Shipping Costs: Shipping costs are calculated based on the weight of your order and the destination. You can view shipping costs during the checkout process before finalizing your purchase.
• Tracking Information: Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.
• International Shipping: Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the customer. Zhupuk International is not responsible for any delays or additional charges incurred during customs processing.

Refund Policy

We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we're here to help. Please review our refund policy below:

• Returns: You have 5 days from the date of delivery to return an item for a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
• Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Shipping Costs: Please note that shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us: If you have any questions about our shipping and refund policy, please contact us at mailzhupuk@gmail.com for assistance.

Thank you for choosing Zhupuk International for your jewelry needs. We strive to provide exceptional products and customer service, and we appreciate your business.